《饭店服务英语》

Lesson One1

TextWhat Is Tourism1

Dialog Ⅰ Hotel Industry ABC（Ⅰ）2

Dialog Ⅱ Hotel Industry ABC（Ⅱ）4

Structure Study8

Exercises11

Reading Comprehension15

Listening Comprehension17

Lesson Two18

TextIt Is My Dream18

Dialog Ⅰ A Job-Hunting Interview19

Dialog Ⅱ On Grooming21

Structure Study24

Exercises26

Reading Comprehension30

Listening Comprehension31

TextGuests Foremost33

Lesson Three33

Dialog Ⅰ A Room Reservation Call34

Dialog Ⅱ A Group Reservation35

Structure Study38

Exercises39

Reading Comprehension44

Listening Comprehension44

TextThe Front Office——First Thing First46

Lesson Four46

Dialog Ⅰ Welcome to Our Hotel48

Dialog Ⅱ Receiving a Walk-in Guest49

Structure Study52

Exercises54

Reading Comprehension59

Listening Comprehension59

Lesson Five62

TextThe History of Money62

Dialog Ⅰ Foreign Exchange63

Dialog Ⅱ Checking Out65

Structure Study68

Exercises69

Reading Comprehension73

Listening Comprehension74

Lesson Six76

TextHousekeeping Department——the Backbone of a Hotel76

Dialog Ⅰ I Hope You Will Enjoy Your Stay with Us77

Dialog Ⅱ Explaining Time Difference and Introducing Scenic Spots78

Structure Study82

Exercises83

Reading Comprehension86

Listening Comprehension87

Lesson Seven88

TextAdventure on Highway88

Dialog Ⅰ I Hope You Will Get Better Soon90

Dialog Ⅱ Providing Something Extra91

Structure Study95

Exercises96

Reading Comprehension100

Listening Comprehension101

Lesson Eight103

TextVolunteer Workers103

Dialog Ⅰ About the Laundry Service105

Dialog Ⅱ Baby-sitting Service106

Structure Study108

Exercises110

Reading Comprehension114

Listening Comprehension115

Lesson Nine116

TextFood and Beverage Department Always Counts116

Dialog Ⅰ At the Bar（Ⅰ）117

Dialog Ⅱ At the Bar（Ⅱ）118

Structure Study122

Exercises123

Reading Comprehension128

Listening Comprehension129

TextThe Story of Chopsticks131

Lesson Ten131

Dialog Ⅰ Taking the Order132

Dialog Ⅱ Serving the Western Cuisine133

Structure Study137

Exercises139

Reading Comprehension144

Listening Comprehension146

Text　Turn Complaints into a Gold Mine of Repeat Business147

Lesson Eleven147

Dialog Ⅰ It Will Never Happen Again148

Dialog Ⅱ A Complaint about the Dining Room149

Structure Study152

Exercises153

Reading Comprehension158

Listening Comprehension160

Lesson Twelve162

TextCreate the Shopping Eden162

Dialog Ⅰ This One Looks Very Nice on You163

Dialog Ⅱ At the Pharmacy Counter164

Structure Study168

Exercises169

Reading Comprehension173

Listening Comprehension175

Lesson Thirteen177

TextThe Treasure of Arts and Crafts177

Dialog Ⅰ Recommending a Tea Set178

Chinese Cuhure179

Dialog Ⅱ Bringing Up a Better Understanding of179

Structure Study182

Exercises183

Reading Comprehension188

Listening Comprehension189

Lesson Fourteen190

TextHonesty Is the Best Policy190

Dialog Ⅰ Paying with Credit Card192

Dialog Ⅱ Discovering a Forged Bank Note192

Structure Study194

Exercises195

Reading Comprehension200

Listening Comprehension201

Lesson Fifteen203

TextThe Hotel Recreation Center203

Dialog Ⅰ The Hotels Recreational Facilities204

Dialog Ⅱ At the Hairdresser s206

Structure Study208

Exercises209

Reading Comprehension214

Listening Comprehension215

Lesson Sixteen216

TextBowling Ball216

Dialog Ⅰ Exploring Mystery of Health and Longevity217

Dialog Ⅱ Talking About the Sauna218

Structure Study222

Exercises224

Reading Comprehension230

Listening Comprehension231

TextSafety First232

Lesson Seventeen232

Dialog Ⅰ On Fire Prevention and Fire Fighting233

Dialog Ⅱ A Complaint about Something Missing235

Structure Study237

Exercises238

Reading Comprehension243

Listening Comprehension244

Lesson Eighteen245

TextTalking and Doing245

Dialog Ⅰ About the Wake-up Call246

Dialog Ⅱ A Farewell Speech247

Structure Study249

Exercises250

Reading Comprehension255

Listening Comprehension257

GLOSSARY258

APPENDIX Ⅰ277

APPENDIX Ⅱ281