《旅游饭店服务英语300句》

Part ⅠThe Front Office（前厅）1

Introduction1

Unit 1 Room Reservations7

Unit 2 At the Reception Desk28

Unit 3 Asking for Information42

Unit 4 Checking Out61

Part ⅡHousekeeping Department（房务部）78

Introduction78

Unit 1 Showing the Guests to Their Rooms84

Unit 2 Room Service101

Unit 3 Special Services117

Unit 4 Laundry Service135

Part ⅢFood and Beverage Service（餐饮部）152

Introduction152

Unit 1 Taking Seats in a Restaurant159

Unit 2 Taking Orders173

Unit 3 Serving Food189

Unit 4 Bar Service205

Part ⅣShopping Arcade（商场部）221

Introduction221

Unit 1 At the Arts and Crafts Department227

Unit 2 At the Textile and Knitwear Department242

Unit 3 At the Tourist Souvenirs Department260

Unit 4 At the Photo Shop278

Part ⅤHotel Management（饭店经营管理）292

Introduction292

Unit 1 Hosting Guests299

Unit 2 Hotel Selling316

Unit 3 Settling Complaints334

Unit 4 Public Relations353