《饭店服务英语》求取 ⇩
作者 | 陈根培编 编者 |
---|---|
出版 | 北京:高等教育出版社 |
参考页数 | 266 ✅ 真实服务 非骗流量 ❤️ |
出版时间 | 1990(求助前请核对) 目录预览 |
ISBN号 | 7040023415 — 违规投诉 / 求助条款 |
PDF编号 | 83299808(学习资料 勿作它用) |
求助格式 | 扫描PDF(若分多册发行,每次仅能受理1册) |
Contents2
Part 1 Courtesies2
Unit 1.Greetings2
Unit 2.Introduction6
Unit 3.Parting9
Unit 4.Requests and Responses12
Unit 5.Thanks and Responses15
Unit 6.Apologies18
Unit 7.Asking the Way21
Unit 8.Asking Time and Dates25
Unit 9.Making Telephone Calls28
Part 2 Front Desk Service34
Unit 1.Reservation(Ⅰ)34
Unit 2.Reservation(Ⅱ)43
Unit 3.Guest Arrival47
Unit 4.Check-in(Ⅰ)50
Unit 5.Check-in(Ⅱ)56
Unit 6.Bringing the Guest to Room60
Unit 7.Delivering Bags66
Unit 8.Cloakroom69
Unit 9.Information Desk73
Unit 10.Messages77
Unit 11.Paging82
Unit 12.Money Change86
Unit 13.Miscellaneous Services89
Unit 14.Bringing Baggage Down94
Unit 15.Checking Out98
Part 3 Housekeeping Service106
Unit 1.Room Cleaning106
Unit 2.Lending Equipment to Guests111
Unit 3.Other Services114
Unit 4.Damage Problems119
Unit 5.Dealing with Complaints122
Unit 6.Lost and Found(Ⅰ)125
Unit 7.Lost and Found(Ⅱ)130
Unit 8.Laundry(Ⅰ)134
Unit 9.Laundry(Ⅱ)138
Part 4 Food Beverage Service144
Unit 1.Taking a Reservation144
Unit 2.Receiving the Diner148
Unit 3.Taking Orders153
Unit 4.Breakfast161
Unit 5.Lunch166
Unit 6.Dinner171
Unit 7.Buffet and Snack Bar175
Unit 8.In a Chinese Restaurant178
Unit 9.Room Service184
Unit 10.In the Bar189
Unit 11.Dealing with Requests193
Unit 12.Dealing with Complaints195
Unit 13.Giving the Bill203
Part 5 Other Services210
Unit 1.Shopping(Ⅰ)210
Unit 2.Shopping(Ⅱ)214
Unit 3.Operator(Ⅰ)Calls from Outside219
Unit 4.Operator(Ⅱ)Calls from Guest Rooms222
Unit 5.Operator(Ⅲ)International Calls226
Unit 6.Convention Facilities232
Unit 7.Sport and Keep-fit239
Unit 8.At the Post Office241
Unit 9.Hair-dressing244
1990《饭店服务英语》由于是年代较久的资料都绝版了,几乎不可能购买到实物。如果大家为了学习确实需要,可向博主求助其电子版PDF文件(由陈根培编 1990 北京:高等教育出版社 出版的版本) 。对合法合规的求助,我会当即受理并将下载地址发送给你。
高度相关资料
- 饭店服务指南
- 1987
- 旅游饭店服务英语300句
- 1996
- 饭店英语
- 1988
- 饭店服务
- 1999
- 现代饭店与饭店服务
- 1994
- 饭店服务基础
- 1994
- 饭店服务心理
- 1994
- 饭店服务学
- 1998
- 饭店服务
- 1998
- 饭店服务教育
- 1987
- 饭店服务必读
- 1986
- 饭店服务心理学
- 1988
- 酒店服务英语
- 1994
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