《饭店英语》求取 ⇩

第一部分　情景会话　Situational Conversations3

单元1　预订房间　Advance Reservations3

1-1　长途电话预订　A Long Distance Call Reservation3

1-2　本店客满　We Are Fully Booked6

1-3　团体订票　A Group Reservation10

1-4　Passage:Advance Reservation13

单元2　接待18

2-1客人事先已预订了房间　The Client Has Reserved in Advance19

2-2 带客进房　Ushering a Guest into the Room22

2-3　接待旅行团　Registering aTour Group25

2-4　Passage:Reception28

单元3　在收银处　At the Cashier s32

3-1 客人用信用卡结帐　The Client Pays with Credit Card33

3-2　兑换外币　Exchange Foreign Currencies36

3-3　Passage:Check-out40

单元4　电话总机　Telephone Switchboard46

4-1　国际长途电话　An Overseas Call46

4-2　饭店内线　Make a House Phone Call50

4-3　Passage:Post and Telephone52

单元5　解决投诉　Handling Complaints55

5-1　抱怨餐厅服务　Complaining about the Restaurant Service55

5-2　服务投诉　Complaining about Service57

5-3　抱怨遗失物品　Complaining about Things Lost60

5-4　Passage:Complaints64

单元6　客房管理部　Housekeeping68

6-1收拾房间　Making up the Room68

6-2　做晚床　The Turn-down Service72

6-3　失物招领　Lost and Found75

6-4　Passagc:Housekeeping78

单元7　洗衣服务　Laundry Service83

7-1　说明洗衣服务时间　Explaining Laundry Service Hours83

7-2　快洗服务　Express Laundry Service85

7-3　有关补缀和去污　About Mending and Stain Removal87

7-4　衣物分送错误　Mis-delivery90

7-5　Passage:The Exhibition of Handicraftes92

单元8　餐饮部　Food and Beverages96

8-1　受理电话预订餐位　Taking a Telephone Reservation96

8-2　告诉客人没有空餐桌　Telling the Diner There Isn t a Table98

8-3　点菜和推荐　Taking Orders and Giving Recommendations100

8-4　付帐　Paying the Bill104

8-5　在酒吧间　At the Bar107

8-6　将早餐送至客房109

8-7　Passage:Food and Beverages112

单元9 保健和娱乐服务　Service for Health-Care and Recreations121

9-1 照顾病人　Taking Care of the Patient121

9-2 理发做发　At the Hotel s Beauty Parlor125

9-3 娱乐健身中心　Recreation Fitness Center131

9-4　Passage:Taking Care of Your Health137

单元10　多项服务　Miscellaneous Services140

10-1 为客人服务　Serving a Guest140

10-2　有关托婴服务　About Baby-sitting Service142

10-3　特殊服务　Special Services145

10-4　Passage:Hotel Services149

单元11　商场部　Shopping Arcade155

11-1 购物　Shopping155

11-2　Passage:Shopping Arcade168

1-1　英语业务书信的格式及其组成部分173

单元1　饭店英语业务书信　Hotel Corrcspondence173

第二部分　应用文　Practical Writings173

1-2　饭店客房预订及确认等往来信件的写法及实例186

单元2　投诉信件及对投诉信件的回复Letters of Complaints and their Replies201

单元3失物招领的有关信件Lost and Found207

单元5　饭店表格228

单元6 广告　Advertisement259

单元7 广播通知　Broadcast Announcement266

单元8 电报　Telegram269

单元9 电传　Telex275

第三部分常用词汇　Useful Vocabulary283

单元1 饭店常用词汇　Useful Hotel Vocabulary283

2-1 蔬菜类　Vegetables306

单元2 餐馆常用词汇　Useful Restaurant Vocabulary306

2-2 非蔬菜类（肉类及其他）　Meat and Others308

2-3 中菜菜单　Chinese Food Menu311

2-4　西菜菜单324

第四部分相关知识　Related Information333

单元1 饭店机构表　Hotel Organization Chart333

单元2 中国菜肴　Food in China337

单元3　部分常用缩略语　Some Useful Abbreviatios346

单元4　常见鲜花一览表　List of Principal Fresh Flowers352

单元5 各种不同货币　The Different Kinds of Currency354

5-1　各种货币形式　Types of Currency354

5-2　货币名称　Names of Currency355

单元6　节日　Festivals356

6-1　中国传统节日　Chinese Traditional Festivals356

6-2　西方传统节日356

单元7 宾馆简介　Hotel Brochures358

7-1　锦江饭店　Jinjiang Tower358

7-2　波德曼香格里拉饭店　Portman Shangri-La361

7-3　新市俱乐部　New Town Club363

7-4　北京饭店　Beijing Hotel364

7-5　长城饭店　The Great Wall Sheraton366

7-6　昆仑饭店　Hotel Kunlun369

7-7　北京丽都假日饭店　Holiday Inn Lido Beijing371

参考书目　Bibliography374