《星级饭店大堂英语》求取 ⇩

住宿登记2

1.Guest Comes to Register 请客人登记2

2.Guest's Visa Is Invalid 客人的签证无效4

3.Introducing Facilities 介绍设施5

4.Showing Guest to His Room 带领客人去他的房间7

5.If Receptionist Is a Lady 如果接待员是一位女士9

6.Guest Wants to Park His Bicycle 客人想停放他的自行车10

换钱14

1.Normal Transaction 正常办理业务14

2.Guest Wants to Change Too Much Money 客人要兑换大量的外币16

3.An outsider Wants to Change Money 一位来访客人想要换钱18

4.Cashing Traveller's Checks 兑现旅行支票20

5.Guest Needs Change 客人需要小额现钞22

客人询问洗衣费问题24

1.Guest Thinks Bill Is Too High 客人认为费用太高24

2.Mistake in Addition 账单计算错误28

3.Guest Agrees After Seeing Laundry Slips 客人看过洗衣帐单后同意按账单付费29

4.Mistake on Laundry Slip 洗衣单上的错误31

送衣服务34

1.Laundry's Late 房客衣服送晚了34

2.Housekeeper Didn't Pick Laundry Up 客房服务员没有取要送洗的衣服36

3.Missing One Piece of Laundry 丢失了送洗的衣服38

4.Sweater Shrunk 毛衣缩水了40

客人询问电话费事宜42

1.Guest Thinks He Was Overcharged for a Call 客人认为被多收了电话费42

2.Guest Refuses to Acknowledge Meter Reading 客人拒绝接受电话计时表的记录44

3.Explaining Charge for Call That Never Went Through 向客人解释没打通电话收费的原因50

电汇款手续费54

Explaining Wiring Fee to the Guest 向客人解释电汇款手续费54

预订报纸58

1.General Procedure 一般程序58

2.Newspaper Is Late 报纸送晚了61

3.Magazine Is Late 杂志送晚了62

邮件64

1.Informing Guest of Special Mail 通知客人取特殊邮件64

2.Guest Receives a Package Notice 客人接到包裹通知65

3.Guest Is Looking for a Letter 客人查找一封信68

客人来访72

1.Announcing Visitors to Guests 通知有客人来访72

2.Guest Is Not In 客人没在74

3.Guest Returns 客人回来了75

4.Visitors After 11:00 p.m. 晚上11点之后的拜访76

客人付杂费帐80

Cashier Calls to Remind Guest to Pay His Bill 出纳员打电话提醒客人付帐80

客人付租金84

1.Paying By Credit Card 用信用卡结帐84

2.Telling Guest Which Cards We Honor 告诉客人我们所认可的信用卡86

3.Paying Cash in U.S.Dollars 用美元现金结帐87

4.Calling Guest about Overdue Bill 电话通知客人关于愈期未付帐事宜90

5.Guest Inquires about Interest Charge Debit Notice 客人询问有关利息欠单事宜92

6.Question about Billing Dates 有关付帐日期的问题95

电话礼貌用语98

1.Putting Caller on Hold 请打电话的人等候98

2.Taking a Simple Message 记录简单的留言100

3.A Longer Message 记录较长的留言103

4.Guest Returns Before Message Is Sent to His Room 服务员在送交留言条之前客人已经回来了106

客人结帐离店108

1.General Procedure 一般程序108

2.Settling Bill the Night Before Leaving 客人在离店的前一天晚上结帐110

3.Guest Checks Out without Notifying Cashier in Advance 客人结帐离店没有预先通知出纳员113

4.Well-wishing 祝愿115

安排出租车118

1.To Beijing 去北京118

2.To the Airport 去机场120

客人投诉124

1.Burnt Out Light Bulb 灯泡烧坏了124

2.Television Problems 电视机出毛病了125

附录128

Commonly-Used Vocabulary 通用词汇128