《饭店服务人员实用英语》求取 ⇩

1．Greetings1

2．Partings4

3．Introductions9

4．Inquiries(1)13

5．Inquiries(2)17

6．Telephone Call(1)21

7．Telephone Call(2)28

8．Check-In(1)32

9．Check-In(2)39

10．Calling n Guests48

11．Changing Rooms55

12．Shopping(1)60

13．Shopping(2)69

14．Compensation and Change79

15．Laundry83

16．Repairs92

17．Check-Out98

18．Looking for Lost Articles106

19．Developing Film114

20．Seeing a Doctor118

21．Room Service125

22．Ringing the Bell131

23．Checking Baggage136

24．Recreation at the Swimming Pool140

25．Traffic145

26．At the Barber's151

27．Rooking Tickets156

28．At the Restaurant(1)161

29．At the Restaurant(2)166

30．Booking a Table170

31．Receiving Group Tourists174

32．In a Cafe180

33．Classification of Hotel189

34．Employees in Charge of Service191

35．Hotel Organization192

36．Hotel Organization Chart 附192

37．Types of Eating Establishments193

38．Kinds of Shops194

39．Chicken,Duck and Game196

40．Meats204

41．Seafood209

42．Rice,Noodles and Desserts(Dim Sum)223

43．Vegetables228

44．Soup236

45．Online Carriers to China238

46．State Organs239

47．Countries,Regions,Capitals and Currencies242

48．The Wonders of the World268

49．Tables of Measures and Weights270

50．Table of the Chinese Dynasties274