《酒店服务英语》

Part Ⅰ DAILY EXPRESSIONS1

Unit 1 Greetings1

Unit 2 Partings5

Unit 3 Getting Acquainted11

Unit 4 Requests and Responses16

Unit 5 Thanks and Responses21

Unit 6 Apologies and Responses25

Unit 7 Affirmative and Negative Responses29

Part Ⅱ FRONT OFFICE DEPARTMENTUnit 1 Room Reservations35

Unit 2 Guest Arrival40

Unit 3 Checking In44

Unit 4 Bringing the Guest to Room48

Unit 5 Changing Rooms52

Unit 6 Information Desk56

Unit 7 The Front Cashier59

Part Ⅲ HOUSEKEEPING DEPARTMENTUnit 1 Room Cleaning65

Unit 2 Room Maintenance69

Unit 3 Special Services73

Unit 4 Lost and Found76

Unit 5 Laundry Service81

Part Ⅳ FOOD AND BEVERAGEDEPARTMENTUnit 1 Reserving a Table85

Unit 2 Taking the Order88

Unit 3 Recommending Dishes92

Unit 4 Serving Dishes95

Unit 5 Asking for Opinions98

Unit 6 Paying the Bill102

Part Ⅴ OTHER SERVICES107

Unit 1 Making Telephone Calls107

Unit 2 At the Beauty Center110

Unit 3 At the Fitness Center113

Unit 4 Shopping Center116