《秘书英语》

Unit One Text:The flower effect1

Listening Speaking:Meeting office staff6

Writing:Itinerary10

Extensive Reading:The secretary s day14

Unit Two Text:Reception work16

Listening Speaking:Receiving visitors21

Writing:Callers register24

Extensive Reading:Clean your desk26

Unit Three Text:Showing your values in your job28

Listening Speaking:Who s who in the company34

Writing:Curriculum vitae/resume38

Extensive Reading:How to write a data sheet40

Unit Four Text:A good receptionist43

Listening Speaking:Future engagements48

Writing:Letter of application51

Extensive Reading:Letter of application53

Unit Five Text:Silence is golden57

Listening Speaking:Booking a hotel room62

Writing:Leaving a message65

Extensive Reading:Open，honest communications67

Unit Six Text:Secretaries personal qualities69

Listening Speaking:Conference facilities76

Writing:Letter of invitation77

Extensive Reading:How to interview for a job80

Unit Seven Text:Telephone tactics82

Listening Speaking:Requesting and replying88

Writing:Reply to invitation90

Extensive Reading:Americans in the office94

Unit Eight Text:The secretary s role95

Listening Speaking:Work routines101

Writing:Memorandum105

Extensive Reading:The secretary s functions108

Unit Nine Text:Something about visiting cards110

Listening Speaking:Making suggestions115

Writing:Job application form118

Extensive Reading:Status titles used in Western countries121

Unit Ten Text:Getting on with the chief123

Listening Speaking:Dissatisfied customers129

Writing:Notice of meeting133

Extensive Reading:Advice on writing a good business letter135

Unit Eleven Text:Know-how of attending a meeting137

Listening Speaking:Dealing with142

salesmen and representatives142

Writing:Agenda145

Extensive Reading:Seating at a dinner148

Unit Twelve Text:Secretaries duties at meetings149

Listening Speaking:Getting to know the equipment154

Writing:Minutes of a meeting158

Extensive Reading:What you owe your employer?162

Unit Thirteen Text:Trademark165

Listening Speaking:Checking arrangements171

Writing:Request175

Extensive Reading:Understanding insurance177

Unit Fourteen Text:Filing179

Listening Speaking:The board meeting184

Writing:Reply188

Extensive Reading:Filing systems190

Unit Fifteen Text:The right attitudes for taking psychological tests191

Listening Speaking:Preparing the agenda198

Writing:Confirm(1)203

Extensive Reading:“Time”in Americans eyes205

Unit Sixteen Text:Respect for other s privacy207

Listening Speaking:Two important phone calls211

Writing:Confirm(2)215

Extensive Reading:The role of advertising217

Vocabulary219