《涉外秘书高级英语口语》

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Unit 1 Talking about Being a Secretary 论秘书工作1

Unit 2 Using Telephone Expertly 电话技巧20

Unit 3 Making Schedules and Appointments 安排约会和预约时间35

Unit 4 Receiving Callers 接待来访者48

Unit 5 Getting along with the Boss 与老板合作61

Unit 6 Getting along with the Colleagues 与同事合作73

Unit 7 Recruiting,Orienting＆Training(Ⅰ)招聘和培训(Ⅰ)88

Unit 8 Recruiting,Orienting＆Training(Ⅱ) 招聘和培训(Ⅱ)103

Unit 9 Handling Complaints 处理投诉116

Unit 10 Introducing One's Organization 介绍本单位128

Unit 11 Receiving and Entertaining Visitors 迎接和款待贵宾141

Unit 12 Planning and Facilitating Meetings安排组织会议151

Unit 13 Contacting the Mass Media 联系大众媒介168

Unit 14 Writing Speeches for Ceremonial Occasions 撰写各种礼仪场合的致词182

Unit 15 Acting as an Interpreter on Ceremonial Occasions 担任各种礼仪场合致词的口译190

Unit 16 Hosting Banquets and Parties 主持宴会和晚会203

Unit 17 Advancing in Your Career 职务晋升219

Unit 18 Revision 复习234

Appendix 附录245

Bibliography 参考文献275