《SUP秘书英语》

Part Ⅰ Secretarial Jobs And Duties1

Unit 1 Qualifications for a Good PA/Secretary1

Unit 2 Office Work Prospects5

Unit 3 Appointments8

Unit 4 Reception13

Unit 5 Travel Arrangements16

Unit 6 Telephone Manners21

Oral Test Paper33

Unit 7 Business Meetings34

Unit 8 Programs,Agendas ＆ Minutes42

Unit 9 Filing Systems53

Part Ⅱ Secretaries in Business Communication58

Unit 1 Business Documents58

Unit 2 Banking Documents63

Unit 3 Postal Service ＆ Electronic Correspondence72

1）Postal Service72

2）E-Mail75

3）Fax77

4）Telex79

5）Telegram85

Part Ⅲ Secretarial English Writing91

Unit 1 Business Letters91

1）Letter Formats91

2）Essential Elements of a Business Letter96

3）Additional Elements of a Business Letter103

4）Basic Principles of an Effective Business Letter111

5）Language and Style119

6）Business Letters Frequently Used in Daily Work128

Unit 2 Diary, Notes ＆ Notices158

1）Diary158

2）Notes159

3）Notice161

Unit 3 Certificates163

Certificate Letters/Letters of Recommendation/References164

Unit 4 Memos168

Unit 5 Proposals178

Unit 6 Short Reports184

Appendixes190

Appendix 1 Telexes Abbreviations ＆ Business Writing Abbreviations190

Appendix 2 Computer Abbreviations201

Appendix 3 Letter Formats204

References207

后记208