《实用文秘英语 '99新版》

Lesson1 Job Interview(求职面试)1

Lesson2 In a New Office Job(在新办公室工作)16

Lesson3 Receiving Visitors(Ⅰ)(接待来访)(Ⅰ)29

Lesson4 Receiving Visitors(Ⅱ)(接待来访)(Ⅱ)42

Lesson5 Bookings(预订)55

Lesson6 Appointment(约会)69

Lesson7 Giving Good Wishes and Congratulations(祝愿与祝贺)80

Lesson8 Making an Itinerary(安排日程)92

Lesson9 Using the Telephone(使用电话)106

Lesson10 The Telephone in Business(商务电话)120

Lesson11 Conference(会议)130

Lesson12 A Board Meeting(董事会)146

Lesson13 Report in Writing(书写报告)158

Lesson14 Filing(档案管理)169

Lesson15 Office Automation(办公自动化)179

Lesson16 Receiving Foreign Customers(接待外商)190

Lesson17 Enquires and Replies(询价与复函)203

Lesson18 Sales Letters and Orders(销售函与订单)213

Lesson19 Business Negotiation(贸易谈判)224

Lesson20 Packing and Despatch(包装与发货)233

Lesson21 Customs Entries and Duties(报关与关税)246

Lesson22 Insurance(保险)256

Lesson23 Complaints(投诉)266

Lesson24 Adjustments(受理投诉)277

附录Ⅰ 商业书信的写作289

附录Ⅱ 涉外交际礼仪307

附录Ⅲ 国际商务常用缩略语323

附录Ⅳ 现代文秘英语常用语汇335