《有效的沟通》

作者	（英）朗·路德洛（RonLudlow），（英）费格斯·潘顿（编者
出版	北京：中国人民大学出版社；普兰蒂斯霍尔出版公司
参考页数	156
出版时间	1997（求助前请核对）目录预览
ISBN号	7300024688 — 求助条款
PDF编号	86709098（仅供预览，未存储实际文件）
求助格式	扫描PDF（若分多册发行，每次仅能受理1册）

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Contents1

1Effective communication1

Introduction1

CommuniCation in organizations2

What is communication？2

Managers and communication4

Interpersonal communication5

Dealing with barriers12

Management style and communication14

Total communication18

Organizational communication23

Summary25

2 Interviewing27

Introduction27

Location28

Preparing for the interview29

Conducting the interview30

Closing the interview35

Making judgments and analyzing results36

Guidelines for managers for specific job－related Interviews39

Summary52

3 Making presentations53

Introduction53

Preparation56

Presentation techniques60

Summary69

References70

4 Running meetings/leading discussions71

Introduction71

TyPes of meetings and their implications72

The roles of chairperson and members74

Relationships within groups，teams and meetings84

Summary90

References91

5 Conducting surveys93

Introduction93

Sampling94

Planning96

Methods of collecting data97

Analyzing the data105

References109

6 Negotiating111

Introduction111

The subject under negotiation112

Preparing for negotiation113

The negotiation117

Finding Solutions120

Fall-back situations122

Behaviour in negotiations126

Exercises in negotiating128

Summary130

7 Training for effective communication skills131

Introduction131

Managerial work and communication132

Training and development132

Learning133

Designing communication skills programmes137

Integration of communication skills146

Summary150

Reference151

Index153

1997《有效的沟通》由于是年代较久的资料都绝版了，几乎不可能购买到实物。如果大家为了学习确实需要，可向博主求助其电子版PDF文件（由（英）朗·路德洛（RonLudlow），（英）费格斯·潘顿（ 1997 北京：中国人民大学出版社；普兰蒂斯霍尔出版公司出版的版本）。对合法合规的求助，我会当即受理并将下载地址发送给你。

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