《国际商务英文函电》求取 ⇩

Unit One Introduction1

1.Importance of Business Communication1

2.Essential of Business Communication1

3.Layout of Business Letter4

4.Elements of Business Letter8

5.Envelope Addressing17

Unit Two Inviting and Arranging Business Trip24

1.Formal inviting to International Fair24

2.Inviting to China Guangzhou Fair26

3.Confirming an invition27

4.Making Appointments to South East Asia29

5.Arranging a visit for GM30

6.Confirming trip to Hong Kong31

Unit Three Establishing Business Relations38

1.Self-introduction by an exporter39

2.Self-introduction of a textiles corporation40

3.On recommendation of U.S.Embassy41

4.Request for setting up relations42

5.Transferring business relations44

Unit Four Credit Inquiry51

1.Inquiring a bank for credit standing52

2.Inquiring trade referrence for a company's position55

3.Enquiring customer for information56

4.Enquiring agency for financial standing58

Unit Five Enquiry and Reply63

1.General enquiry for textil machines64

2.First enquiry to the importer66

3.Specific enquiry for Bedsheets andPrinted Shirting68

4.Individual enquiry for a job69

5.Enquiring about agents in foreign country70

Unit Six Quotation，Offer and Counter-Offer78

1.Quotation of office machines79

2.Quotation of Acrylic Sweater80

3.Firm offer for colour TV81

4.Firm offer for shoes82

5.Non-firm offer for blanket83

6.Non-firm offer for green beans84

7.Counter-offer for price of shoes85

8.Counter-offer for groundnut kernels86

9.Seller's counter-counter-offer86

Unit Seven Orders and Conclusion of Business93

1.Placing and confirming an order94

2.Order letter with an order sheet95

3.Order to seller's quotation97

4.Order of acknowledgement98

5.Order of covering letter99

6.Partial acceptance99

7.Seller's rejection of an order100

8.Repeat order for radio101

9.Sending a sales confirmation by a seller102

10.Conclusion of business103

Unit Eight Telegrams111

1.The telegraphic language111

2.The layout of telegram112

3.Chargeablewords of telegram113

4.Basic principles of telegram drafting114

5.Specimens of telegrams118

Unit Nine Telexes130

1.The layout of a telex131

2.The comparision of telexes and telegrams132

3.Basic principles in drafting telexes133

4.Specimens of telexes138

Unit Ten Payment151

1.Reminding a customer of an unpaid invoice152

2.Request for extension of credit153

3.Urge to rush L/C154

4.Ask for D/P terms155

5.Accept D/P terms157

6.Request for amendment of L/C157

7.Request for establishment of L/C in advance158

8.Ask for extension of L/C159

9.Ask to amend L/C for the changed price160

10.Explain the deferred payment161

Unit Eleven Insurance171

1.Apply for insurance172

3.Explain terms of average173

2.Inquire for insurance rate173

4.Advise goods covered174

5.Accept the insurance175

6.Request to change the average176

7.Surveyor's report and insurance claim177

8.Request to amend insurance clause178

9.Offer insurance rate178

Unit Twelve Transport187

1.Packing requirements188

2.Chartering a ship189

3.Urging shipment191

4.Sending shipping advice and documents192

5.Shipping instructions193

6.Explain deferred delivery194

8.Advising shipment and requesting observance of contrast195

7.Enquiry formultimodal transport195

Unit Thirteen Complaints and Apologies204

1.Complain about poor packing205

2.Complain about deferred shipment206

3.Complain about being short of delivery207

4.Complain about missing goods208

5.Direct complaint of after-sale service208

6.Strong complaint of non-delivery209

7.Reply to complaint210

8.Apologise for the late delivery211

9.Apologise for the errors of the order212

10.Apologise for the delay of shipment213

Unit Fourteen Claim，Dispute and Arbitration219

1.Claim for wrong goods220

2.Claim for poor packing221

3.Claim for inferior quality222

4.Claim for damaged goods223

5.Adjustment of wrong shipment223

6.Adjustment of missing goods224

7.Refuse to accept the claim225

8.Agree to submit to arbitration226

9.Apply for arbitration226

10.About the arbitral award227

11.Strong request for claim228

Unit Fifteen Application，Resume And Memorandom236

1.Application and Resume236

2.Memorandurn249

Appendix Ⅰ Some Common Abbreviation and Combinations Used in Telegrams264

Appendix Ⅱ Some Abbreviations Commonly Used in Telex268

Appendix Ⅲ Abbreviations of Countries ＆Cities Used in Telex273