《商业伦理学 英文版》

CONTENTS1

1 Ethical Problems in Business1

ACTUAL EXPERIENCES2

Goldenberg Company2

Tylenol Tampering3

Sears' Auto Repair4

General Motors vs. Volkswagen AG5

Las Vegas Review-Journal8

TYPES OF ISSUES9

Bribery10

Coercion12

Deception12

Theft13

Unfair Discrimination13

WHAT'S AHEAD14

Discussion Questions15

THE MACRO PERSPECTIVE18

2 The Importance of Ethics in Business18

Effect of Unethical Behavior from a Macro Perspective20

Bribery20

Coercive Acts20

Deceptive Information20

Theft21

Unfair Discrimination21

THE MICRO PERSPECTIVE-ETHICS AND TRUST22

Trust in Supplier Relations23

Trust in Customer Relations24

Trust in Employee Relations24

THE IMPORTANCE OF SOCIETY'S PERCEPTION25

Johnson Johnson Revisited25

Intel's Pentium Chip26

Beech-Nut Nutrition Corporation30

Manville Corporation33

SUMMARY37

DISCUSSION QUESTIONS38

3 Moral Standards42

INTEGRATIVE SOCIAL CONTRACTS THEORY43

Hypernorms44

Macro Social Contract45

Micro Social Contracts45

CONSEQUENTIALIST PRINCIPLES47

Egoism47

Utilitarianism48

Some Difficulties49

NONCONSEQUENTIALIST PRINCIPLES51

Rights Principles51

Justice Principles52

Distributive Justice53

Retributive Justice54

Compensatory Justice55

SUMMARY55

DISCUSSION QUESTIONS56

PERSONAL TRAITS58

4 The Empirical Evidence58

Personal VaLues59

Stage of Moral Development59

Demographics61

ORGANIZATIONAL TRAITS62

Stakeholders63

Organizational Climate63

Differential Association64

Role-set Configuration65

Ethical Climates66

Organizational Goals67

Policy68

Culture70

Ethnic Differences70

Ethnic Similarities71

DECISION PROCESSES72

Management Problems72

WHAT WE HAVE LEARNED76

Different Solutions76

Support for Ethics in Business77

Enhancing Ethical Behavior78

DISCUSSION QUESTIONS79

5 Ethics and Decision Making86

PERSONAL TRAITS87

Values87

Types of Values87

Personal Values Moderators89

Stage of Moral Development91

Moral Approbation92

ORGANIZATIONAL CULTURE94

Organizational Traits95

Organizational Climate95

Organizational Goals97

Stakeholders98

Management Problem100

Decision Processes100

Decision Alternatives101

Decision Dimensions102

Two-Stage Decision Process104

DISCUSSION106

DISCUSSION QUESTIONS107

6 Making Moral Decisions110

ORGANIZATIONAL CULTURE110

High-Performing Cultures Promote Ethical Behavior112

ETHICS TOOLS115

Decision Support Model115

Overriding Factors117

Decision Dimensions118

CONCLUSION121

DISCUSSION QUESTIONS121

7 Ethics in Practice124

ETHICAL COMPANIES124

The Boeing Company124

Hewlett-Packard Company127

Johnson Johnson129

The Batting Average132

THE ETHICS OF ACTIONS132

Bribery132

Coercion135

Deception137

Theft140

Unfair Discrimination142

FINAL COMMENTS143

DISCUSSION QUESTIONS144

APPENDIX A UNITED STATES BILL OF RIGHTS147

APPENDIX B UNITED NATIONS UNIVERSAL DECLARATION OF HUMAN RIGHTS149

CASES155

Case One: Aer Lingus Holidays155

Case Two: American Therapeutics Inc．158

Case Three: Barings PLC160

Case Four: Bata Industries Ltd．163

Case Five: Chrysler-Disconnected Odometers165

Case Six: ConAgra Inc．169

Case Seven: First American Bank Of Georgia171

Case Eight: Friedrich Flick Industrieverwaltung KGaA173

Case Nine: Ing. C. Olivetti Co. S.p.A.175

Case Ten: Joe Camel177

Case Eleven: Kader Industrial (Thailand) Company179

Case Twelve: Muebles Fino Buenos181

Case Thirteen: Optifast183

Case Fourteen: Pepsi-Cola Products Philippines Inc．185

Case Fifteen: Phar-Mor Inc.187

Case Sixteen: Pico Korea, Ltd.190

Case Seventeen: Reindeer and Game Ltd.(Poro ja Riista Oy)191

Case Eighteen: Tateho Chemical Industries Ltd．193

Case Nineteen: WFI Corporation195

Case Twenty：Zurich Insurance Company197

ACKNOWLEDGMENTS198

INDEX199