《作业管理英文版》

作者	（英）特里·希尔（Terry Hill）著编者
出版	北京：中国人民大学出版社；普兰蒂斯霍尔出版公司
参考页数	143
出版时间	1997（求助前请核对）目录预览
ISBN号	7300024815 — 求助条款
PDF编号	86709068（仅供预览，未存储实际文件）
求助格式	扫描PDF（若分多册发行，每次仅能受理1册）

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Contents1

1Managing operations1

The role of operations management2

The mix of manufactured items and services2

Misunderstandings of the operations management task6

Key points review7

2Strategic context9

Functions dominate strategic outcomes9

Functional strategies vis-a-vis a corporate strategy9

The reactive role of operations management11

Markets are inherently different and dynamic whilst operations management is inherently fixed13

Linking marketing and operations13

Technical and business specifications15

Differentiating the task16

Order-winners and qualifiers17

Achieving the link18

The reality of strategic debate23

Benchmarking24

Market-or marketing-led？25

key points review25

3OPerations and design28

Operations and design28

Operations management’s responses to supporting product/service range35

key points review37

Notes38

4The delivery system39

The transformation process39

Process choice40

Process alternatives41

The reality of process choice44

The fixed nature of process investments46

Trade-offs of process choice47

Products/services and markets49

Operations49

Organizational implications52

Hybrid processes53

Product/service profiling59

Issues in service delivery systems63

Capacity decisions65

Location70

Layout70

Bottlenecks70

Reviewing delivery systems72

Operational approaches to improving the delivery system73

key points review75

NoteS76

5Controlling operations79

Planning and control systems79

Aggregate planning81

Operations control84

Developments in planning and control systems90

Shoot-term changes to meet demand fkuctuations96

Inventory control systems99

The functions provided by inventories101

Approaches to controlling inventory102

key points review105

Notes106

6QUality108

Concept of quality108

Quality assurance and quality control109

Developments concerned with quality109

Service issues116

Key points review118

Notes119

7The job of work in the 1990s120

Managerial philosophies of work120

Outcomes122

Traditional approaches123

Operations management alternatives126

Key points review137

Notes138

Index141

1997《作业管理英文版》由于是年代较久的资料都绝版了，几乎不可能购买到实物。如果大家为了学习确实需要，可向博主求助其电子版PDF文件（由（英）特里·希尔（Terry Hill）著 1997 北京：中国人民大学出版社；普兰蒂斯霍尔出版公司出版的版本）。对合法合规的求助，我会当即受理并将下载地址发送给你。

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