《实用英文秘书手册 a handbook》求取 ⇩

PART Ⅰ1

The Secretarial Profession—Perspective and Prospect3

A Message to Management6

China's Open Window—A Glimpse at the Future10

上篇导论13

秘书工作：透视与前景15

向经理层传达的信息18

中国对外开放的窗口——秘书工作的灿烂前途24

PART Ⅱ—SECRETARIAL PRACTICE AND PROCEDURES27

Communications—Mail and Mailing Procedures29

Communications—Telephone41

Communications—Public and Customer Relations45

Dress,Grooming,and Health54

Etiquette and Protocol58

Filing Systems—Filing Procedures70

Travel Arrangements77

Reference Material and Secretarial Manual82

Secretarial Control Records87

Meetings and Conferences—at home base89

Meetings and Conferences—out of town98

Meetings with and Entertainment of Foreign Guests101

When the boss is away103

Coping with multiple bosses104

Appendixes Ⅰ—Ⅻ(see Index)109

中篇秘书工作的实践与程序125

通讯联络：邮件与邮件收发程序127

通讯联络：电话139

通讯联络：公共关系及客户关系143

服装、整洁与健康152

礼仪与礼规156

文件管理系统：文件存档程序169

出访安排176

参考资料和秘书手册181

秘书监控记录186

会议安排——在本部188

会议安排——在外地196

会见与招待外宾199

老板外出时201

与多位经理或主管人员打交道202

附录Ⅰ—Ⅻ（详见附录细目）205

PART Ⅲ—GUIDELlNES FOR LETTER WRITING221

Letters the secretary writes225

Acknowledgment without an answer226

Acknowledgment and transfer for response227

Acknowledgment with an answer229

Requesting an appointment230

Agreeing to an appointment232

Refusing an appointment233

Making travel plans234

Requesting airline reservations236

Requesting hotel reservations237

Requesting a refund on unused tickets238

Request for correction of errors in account240

Omission of enclosures242

The Personal Message in Business243

Letters of appreciation243

Letters of sympathy—internal contact245

Letters of sympathy—external business contact248

Acknowledgment of letters of sympathy249

Letters of congratulation250

Letters of acceptance251

Letters of declination252

Letters of acceptance of speaking engagement253

Letters of declining invitation to speak255

Letters cancelling a speaking engagement previously accepted:255

(a)after telephone contact255

(b)within short period of acceptance257

下篇英文信函写作指南259

由秘书执笔的信函263

告知收到来信但对具体事项不作答复264

告知收到来信并已转请某人答复265

告知收到来信并对具体事项给予答复267

会见预约268

同意对方提出的会见270

婉拒会见272

安排出访计划273

预订机票275

预订旅馆房间276

要求给未使用的票退款277

要求改正帐单错误279

告知对方来信中漏放附件281

商业中的私人社交信函283

感谢信284

慰问信（对内）286

慰问信（对外）289

答复慰问290

贺信291

接受邀请292

谢绝邀请293

接受讲演邀请294

谢绝讲演邀请296

取消原来接受的讲演邀请——在用电话通知之后297

接到邀请后短期内取消已接受的讲演邀请299