《Table 3 Scoring rate(%)of inpatients’satisfaction in the hospital from 2015 to 2017》

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《案例研究：构建“双满意”医院的成效及改进策略》

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As far as the results of 2017 was concerned，the dimensions of the composition of inpatients’satisfaction were compared and showed that:（1）the scoring rate of satisfaction on the days waiting for admission in the process of inpatient management was relatively low at 88.3%，lower than the provincial average level（89.4%）；（2）In the dimension of inpatient environment，the scoring rate of“the convenience of taking the elevator”is relatively low，which is 84.9%，but higher than the provincial average level（82.2%）；（3）the scoring rate on dimensions of diagnosis，treatment and nursing services were all above 94%，which indicated that patients were satisfied with this dimension；（4）in the dimension of inpatient experience，61.8%of the patients in this hospital（64.7%in the provincial benchmark hospital）experienced any pain，which is higher than the national similar hospitals（42.9%）and the provincial average level（57.4%）.The scoring rate of satisfaction with pain relief reached more than 95%.