《国内贸易部部编中等技工学校教材 饭店英语》

Part OneFront Office1

Unit One Reservation1

1.Accepting a Long Distance Call Reservatuon1

2.Accepting a Booking in Person2

3.Accepting a Group Reservation3

4.Refusing a Reservation6

5.Inquiring about the Room Rate7

6.Accepting a Reservation for V.I.P8

Useful Expressions10

Unit Two Registration17

1.Registering a Guest Who Has a Reservation17

2.Registering a Walk-in Guest18

3.Helping to Fill in the Registration Form19

4.Registering a Tour Group22

5.Registering a Group of Guests at the Fair23

6.Dealing with a Reservation Mix-up24

7.Dealing with a Late Guest26

8.Recommending Another Hotel for the Guest27

9.Rearranging a Room for the Guest29

10.Extending a Reservation for Two Days31

11.Paying 50坔arge on an Extension for Half a Day32

12.Changing Rooms33

Useful Expressions35

Unit Three Luggage Service40

1.Bringing the Guest to the Front Desk40

2.Showing the Guest to His Room41

3.Introducing the Room Facilities41

4.Running on Errands for the Guest44

5.Delivering Bags to the Guest's Room45

6.Getting down the Luggage for the Guests When Thev Leaves46

Useful Expressions47

Unit Four Information51

1.Inquiring a Guest51

2.Visiting Someone at the Hotel52

3.LeavingaMessage for the Guest52

4.Paging the Guest for the Visitor54

5.LeavingaMessage for the Visitor55

6.Delivering the KeyWhen the Guest Returns56

7.Booking a Plane Ticket58

8.Booking Play Tickets59

9.Recommending Places of Interest60

10.Introducing Spwy Chinese Dishes62

11.Inquiring about the Hours at the Restaurants63

12.Inquiring about Entertainmem in the Hotel64

13.Inquiring about the Night Club66

14.Checking the Luggage67

15.Claiming the Luggage68

Useful Expressions71

Unit Five Switchboard81

1.Ariswering an Outside Call81

2.Taking a Message for the Caller82

3.Answering a Call from the Guest Room82

4.Asking for a MorningCall84

5.Making an Overseas Call84

6.Makinga Domestic Call86

Useful Expressions88

Unit Six The Cashier93

1.Changing Money93

2.Offering One Way Change Ondy94

3.Explaining Change Limit during Night Hours95

4.Explaining a Credit Limit98

5.Checking Out in Cash100

6.Checking Out by Traveller's Cheques101

7.Explaining an Itemized Bill102

8.Miscalculating104

9.Making Two Separate Bills for the Guest105

Useful Expressions109

Unit Seven Business Center117

1.Having Copies Made117

2.Having Visiting Cards Printed118

3.Tpying Documents for the Guest119

4.Sending a Fascimile122

5.Lending Printer to the Guest123

6.Making an Overseas Distance Call124

Use ful Expressions127

Unit Eight Guests'Complaints130

1.Complaining about the Noise130

2.Complaining about the Intolerable Condition131

3.Moving theGuest to Another Room132

4.Complaining about the Delay of the Luggage135

5.Com plaining about the Missing of a Necklace136

6.Complaining about the Slow Service138

Useful Expressions140

1.Making up the Room146

Part TwoHousekeeping Department146

Unit One Chamber Service146

2.Helping Guest to Solve Problems147

3.Providing Turn-down Service148

Useful Expressions150

Unit Two Room Service153

1.Inquiring about Room Service153

2.Asking for Room Service154

3.Getting Some Drinks and Refreshments for the Guests155

Useful Expressions158

Unit Three Laundry Service161

1.Explaining the Laundry Service to the Guest161

2.Accepting Laundry with Special Requirements162

3.Asking for the Express Service163

4.Delivering the Laundry to the Guest's Room165

5.Asking for Mending Service166

6.Inquiring about Laundry167

Useful Expressions171

Unit Four Convention Service175

1.Renting Convention Facilities175

2.Checking Convention Facilities176

3.Testing Convention Facilities177

Uint Five Miscellanous Services183

1.Providing Baby-sitting Service183

2.Providing Extended Service184

3.Providing Shoe-shining Service185

4.Dealing with an Emergency188

5.Arranging a Cocktail Party for the Guest189

6.Solving a Damage Problem190

7.Inquiring after a Guest193

8.Congratulating a Guest on Her Birthday194

9.Taking Care of the Patient195

Useful Expressions197

Part ThreeFood and Beverage Department202

Unit One Making Reservation in a Restaurant202

1.Reserving aTable in a Restaurant202

2.Accepting a Reservation with Special Requirements203

3.Refusing a Reservation203

Useful Expressions204

1.Seating the Guest Who HasaReservation206

2.Seating the Guest without a Reservation206

Unit Two Receiving Guests206

3.Waiting for Seats207

4.Sharing theTable208

5.Receiving a Delegation209

6.Receiving a Tourist Group210

Useful Expressions211

Unit Three Taking Orders213

1.Ordering Chinese Breakfast213

2.Ordering Western Breakfast214

3.Taking Orders for Chinese Food214

4.Taking Orders for Western Food216

5.Recommending Today's Speciality218

6.Introducing Chinese Food218

7.Taking Orders for Wine221

9.Recommending Sweets and Fruit222

8.Suggesting Table D'Hote222

Useful Expressions224

Unit Four Serving Dishes227

1.Misserving227

2.Speeding up the Dish227

3.Refusing to Change the Dish228

Useful Expressions230

Unit Five Paying the Bill231

1.Going Dutch231

2.Charging More232

3.Signing the Bill232

Usefull Expressions233

1.Giving Information about a Buffet235

Unit Six At Buffet and Snack Bar235

2.Talking about Buffet Hot Pot Dish236

3.Having a Meal in a Snack Bar236

Unit Seven At the Bar240

1.Serving Drinks240

2.Talking about Chinese Wines241

3.Mixing Cocktails242

Useful Expressions244

Unit Eight Coffee Shop246

1.Having Something at the Coffee Shop246

2.Waiting for Someone247

3.Trying Chinese Dim Sum248

Unit Nine Room Service251

1.Asking fora Room Service251

2.Sending Food to the Guest Room252

3.Ordering Snacks and Drinks253

Useful Expressions254

Unit Ten Settling Complaints256

1.Complaining about the Steak256

2.Complaining about the Shrimps257

3.Complaining about the Dining-room257

Useful Expressions259

Part FourShopping Arcade260

Unit One Textiles and Knitwear Department260

1.Buying a Sweater260

2.Buying an Embroidered Silk Blouse261

3.BuyingaCarpet262

Useful Expressions265

Unit Two Arts and Crafts Department267

1.Buying Some Porcelain267

2.Buying Some Jadeware268

3.Buying Some Cloisonne269

4.Buying Some Seals272

5.BuyingaPainting273

6.Buying Writing Brushes and Inkstones274

Useful Exprssions277

Unit Three Pharmacy and Foodstuff Department279

1.Buying Chinese Medicine279

2.Buying Some Chinese Pastry280

3.Buying Some Chinese Wine281

Useful Ex Pressions284

1.Buying Some Jinghua Ham287

Unit Four Native Produce Department287

2.Buying Some Chinese Tea288

3.Buying Some Dried Bamboo Shoots289

Useful Expressions291

Part FiveFor Other Departments292

Unit One The Beauty Center292

1.At the Barber's292

2.At the Hairdresser294

3.Special Requirements with the Barber295

Useful Expressions298

Unit Two The Recreation Center299

1.In the Chess and Cards Room299

2.In the Kalaoke Hall300

3.In the Ballroom302

4.Inthe Music Teahouse305

5.At the Night Club306

6.In the Billiard Room308

7.In the Electron Game Room310

8.Inthe Bowling Room311

9.In the Bar312

Use ful Expressions314

Unit Three The Fitness Center317

1.At the Health Club317

2.At the Sauna Center318

3.At the Indoor Swimming Pool320

4.In the Indoor Skating Rink324

5.At the Tennis Court325

6.In the Squash Rackets Room327

Useful Expresseions329