《如何成功地交流》求取 ⇩

Only connect!1

We'll hunt tonight2

Words,gestures and clothing2

The children who couldn't speak3

People who can't understand4

Checklist for successful communication4

How to use verbal language5

Why do we want to communicate?5

Why is he speaking?5

But he doesn't mean what he says!6

Words!Words!Words!7

Does'ch'a'mean'tea'?8

We don't seem to speak the same language!9

The generation gap9

The knowledge gap10

Characteristics of everyday speech11

Language and thinking12

Speaking in different ways13

What are they saying?13

Don't play the wrong music!14

Talking to foreign visitors15

How to understand body language17

Look as wellas listen!17

I can read him like a book...or can I?17

But it's only natural!18

Some non-verbal language is'natural'and some isn't19

The head toss20

The history of the head toss meaning'No'21

The true and authentic head toss!21

What does this position mean?23

Curtain up!25

What is she saying...What is he thinking?26

What do these gestures mean?27

'She's a typical librarian!'28

But these are real people!29

What about you?29

How to read a face30

Our faces and our personalities30

Our faces and our expressions33

Eyes:the windows of the soul34

Your eyes and your personality34

Eye contact in conversation35

How to use space37

The English man's home is his castle37

Talking,sitting and standing38

Give me elbow room!38

Some general guidance for visitors to North America and Britain39

Crowded places39

Do you touch people?40

Touching in four cities41

Common touching and uncommon touching in the West41

How to recognise the roles people play43

An introduction to roles43

Three people in every person43

How to recognise a parent46

How to recognise an adult46

How to recognise a child47

Can you recognise the parent,the adult and the child in yourself?47

Don't get your lines crossed!48

Things aren't what they seem to be!51

What sort of game do you play?53

I'm no good at anything really53

They are no good53

I'm only trying to help54

If only I wasn't so busy54

Sweetheart54

Kiss me?You must be joking!54

Why are games important?55

It's not always easy55

How to get on with people57

How to be a good listener57

Repeating what the other person has said59

Encouraging and discouraging59

How to be agood con versationalist60

Statements and questions60

Open and closed questions60

The'agree with me'question60

Double questions61

Agreeing and disagreeing61

A good conversation62

Politeness and'pass-time'con versations62

Do you often keep away from other people?62

Do you often exchange politenesses with people?62

Do you talk to people just to pass the time?64

How to start a conversation in Britain66

Another approach67

Conversational flowchart69

How to interest someone of the opposite sex70

First stage70

Second stage70

How to argue71

Do you really want to argue?71

If you don't want to hurt the other person71

Three ways of arguing72

Ethos72

Logos72

Pathos72

All three!73

General advice73

Some important points for thinkers and arguers73

Facts73

Generalisations73

Hypothesis74

Criticising the other person74

Some very poor arguments!75

How to protect yourself against salespeople75

How to observe the customer...YOU!76

The salesperson is taught what to say to you76

On the telephone76

The questions a salesperson uses77

It isn't only words that sell!77

The ideal interview78

Last thoughts81

Answers82

Acknowledgements86