《办公室英语实况会话》

Ⅰ．办公室业务OFFICE WORK2

1．摘记，口授笔录，翻译Taking Notes,Dictations,Translatons2

前言3

2．信函的起草，完成，发送Preparing Letters,Outgoing4

3．处理收件Preparing Letters,Incoming8

4．提供资料（文件，报纸文章等）Presenting Information(Documents,Newspaper Articles,etc.)10

5．会议，出差的计划Planning a Meeting,Trip14

6．办公室程序Office Procedures16

7．培训新任秘书Training a New Secretary20

8．归档Filing22

9．专门业务——文字处理Specialized-Word Processing26

10．专业业务——报表Specialized-Spreadsheets28

11．专业业务——数据库Specialized-Databases32

12．专业业务——电子邮件Specialized-Electronic Mail34

13．专业业务——电传·电报Specialized-Telex,Telegram38

1．一般用语General Greetings42

Ⅱ．接待RECEPTION42

2．求职者Job-Seeker44

3．新进职员New Employee48

4．约会来访Visit with Appintment50

5．未约定的来访Visit without Appointment52

6．主管Executive56

7．特殊访客（家人）Special Visitor(Family)58

8．外国访客Foreign Visitor60

9．修护人员Servicemen,Repairmen64

10．政府官员Government Official66

11．带领参观Giving Tour,Guiding68

12．提供茶点Offering Drinks,Food72

13．慰藉（卫生纸，药物）Giving Comforts(toilet,medicine)74

14．特别协助（口译）Special Assistance(Interpreting)78

15．指路Giving Directions80

16．行程说明Explaining an Itinerary82

17．送客Sending Someone Off84

Ⅲ．电话TELEPHONE88

1．一般用语General Greetings88

2．资料（公司内部）Information(inter-co.)90

3．资料（公司外部）Information(extra-co.)92

4．查号协助Directory Assistance94

5．服务Services96

6．发票资料Invoice Information98

7．商品Goods102

8．约会Appointments104

9．交通工具的订位Transportation Reservations106

10．订房间Room Reservations108

11．交货Deliveries110

12．投诉Complaints112

13．投诉跟催Complaint Follow-up116

14．拒绝·取消Refusals,Cancellations118

15．答应Acceptances120

16．致谢Thanks124

17．致贺·亲善Congratulations＆Goodwill126

18．慰问Sympathy130

19．法律协助Legal Assistance132

20．公共设施Utilities134

21．电报Telegram136

22．银行·外币兑换Banking,Foreign Exchange138

23．国际贸易付款Foreign Trade Payments140

24．国际电话接线员International Operator142

25．股票，债券Stocks,Securities144

26．秘书服务Secretarial Services146

27．紧急事宜Emergency148

28．财务问题Financial Problems150

29．总机Switchboard Operation154