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PART ONE DAILY RECEPTION EXPRESSIONS1

LESSON ONE GREETINGS1

LESSON TWO INTRODUCTIONS2

LESSON THREE TAKING LEAVE4

LESSON FOUR THANKS5

LESSON FIVE APOLOGIES7

LESSON SIX EXPRESSING LIKES AND DISLIKES8

LESSON SEVEN CONGRATULATIONS AND INVITATIONS10

LESSON EIGHT ASKING TIME AND DATES11

LESSON NINE ASKING THE WAY13

LESSON TEN TALKING ABOUT THE WEATHER14

LESSON ELEVEN BORROWING A TYPEWRITER16

LESSON TWELVE MAKING AN APPOINTMENT FOR A DISCO17

LESSON THIRTEEN KEEPING PROMISES19

LESSON FOURTEEN DO YOU LIKE HANGZHOU20

LESSON FIFTEEN THE TV FILM IS WONDERFUL22

LESSON SIXTEEN I CAN DO IT23

LESSON SEVENTEEN I MIGHT DROWN25

LESSON EIGHTEEN KEEP OFF THE GRASS26

LESSON NINETEEN STAYING UP LATE28

LESSON TWENTY ADVICE AND SUGGESTION29

LESSON TWENTY-ONE I LIKE BEIJING31

LESSON TWENTY-TWO WILL THE WEATHER BE ALL RIGHT?32

LESSON TWENTY-THREE WOULD YOU PLEASE TAKE CARE OF MY BABY?34

LESSON TWENTY-FOUR WHAT IS HE LIKE35

LESSON TWENTY-FIVE COMMUNICATIONS REPAIRS37

PART TWO TELEPHONE40

LESSON ONE ASKING FOR A FAVOR41

LESSON TWO INQUIRING AND RESERVING41

LESSON THREE LEAVING A MESSAGE43

LESSON FOUR AN INTERNATIONAL CALL45

PART THREE AT THE RESTAURANT49

LESSON ONE GREETING GUESTS49

LESSON TWO TAKING A RESERVATION51

LESSON THREE GIVING INFORMATION54

LESSON FOUR BREAKFAST56

LESSON FIVE TAKING ORDERS59

LESSON SIX RECOMMENDING CHINESE DISHES62

LESSON SEVEN RECEIVING THE GUESTS OF GROUPS65

LESSON EIGHT MISCELLANY68

LESSON NINE ASKING FOR COMMENTS71

LESSON TEN SERVICE FOR APERITIF AND DRINKS74

PART FOUR HOTEL SERVICE77

LESSON ONE AT THE DOOR OF A HOTEL77

LESSON TWO AT THE RECEPTION DESK79

LESSON THREE IN THE GUEST ROOM82

LESSON FOUR MAKING UP THE ROOM85

LESSON FIVE SPECIAL SERVICE87

LESSON SIX LAUNDRY SERVICE90

LESSON SEVEN AT HOTEL BARBER'S AND BEAUTY'S92

LESSON EIGHT CURRENCY EXCHANGE SERVICE94

LESSON NINE MISCELLANEOUS SERVICES(Ⅰ)97

LESSON TEN MISCELLANEOUS SERVICE(Ⅱ)99

LESSON ELEVEN AT THE FITNESS AND RECREATION CENTER102

LESSON TWELVE CHECKING OUT104

PART FIVE SHOPPING107

LESSON ONE AT THE LEATHER GOODS DEPARTMENT107

LESSON TWO AT THE SHOE AND HAT DEPARTMENT109

LESSON THREE AT THE FURS DEPARTMENT110

LESSON FOUR AT THE BLOUSE DEPARTMENT112

LESSON FIVE AT THE SWEATER DEPARTMENT113

LESSON SIX AT THE EMBROIDERY DEPARTMENT114

LESSON SEVEN AT THE ARTS AND CRAFTS DEPARTMENT116

LESSON EIGHT AT THE PASTRY COUNTER118

LESSON NINE AT THE KNITWEAR DEPARTMENT119

LESSON TEN AT THE PHARMACY121

LESSON ELEVEN AT THE BABY CARE DEPARTMENT122

LESSON TWELVE AT THE HOUSEHOLD ELECTRICAL APPLIANCES DEPARTMENT124

LESSON THIRTEEN AT THE COSMETICS DEPARTMENT125

LESSON FOURTEEN AT THE GIFT SHOP126

PART SIX COMPUTER128

LESSON ONE AN INTRODUCTION TO A COMPUTER128

LESSON TWO THE COMPONENTS OF A COMPUTER130

LESSON THREE HARDWARE AND SOFTWARE132

LESSON FOUR OFFICE AUTOMATION133

LESSON FIVE PROGRAMMING135

LESSON SIX COMPUTER VIRUSES137

PART SEVEN SECRETARIES AND ENTRY CUSTOMS140

LESSON ONE RECEIVING VISITORS140

LESSON TWO BOOKING AND ARRANGEMENTS142

LESSON THREE ESTABLISHING TRADE RELATIONS145

LESSON FOUR COMPLAINT AND ADJUSTMENT147

LESSON FIVE BUSINESS NEGOTIATIONS(Ⅰ)150

LESSON SIX BUSINESS NEGOTIATIONS(Ⅱ)152

LESSON SEVEN BUSINESS NEGOTIATIONS(Ⅲ)155

LESSON EIGHT INTERNATIONAL TELEX SERVICE158

LESSON NINE EXPORT PROCEDURES AND CHANNELS161

LESSON TEN CUSTOMS ENTRIES AND DUTIES162

LESSON ELEVEN INVITATION CARDS164

LESSON TWELVE A LETTER TO ESTABLISH BUSINESS RELATIONS168

LESSON THIRTEEN LETTERS OF ENQUIRY AND OFFER171

LESSON FOURTEEN A LETTER OF COUNTER OFFER173

PART EIGHT ACCOUNTANTS176

LESSON ONE ACCOUNTANTS176

LESSON TWO BOOKKEEPING AND ACCOUNTANTS178

LESSON THREE THE ACCOUNTS DEPARTMENT181

LESSON FOUR ON INSURANCE182

PART NINE SIGHTSEEING185

LESSON ONE MOUNT QIAN AND BENXI WATER CAVERN185

LESSON TWO SHENYANG PALACE AND THE NORTH TOMB186

LESSON THREE LUSHUN AND THE MULTICOLOURED CITY189

LESSON FOUR XINGHAI PARK AND JINSHI BEACH191

LESSON FIVE THE TIGER BEACH PARK193

LESSON SIX A SKETCH OF DALIAN195

APPENDIX198