《办公室英语会话》求取 ⇩

目录2

1 一般问候语／General Greetings2

Port2

Port3

2 求职者／Job-Seeker5

3 新进职员／New Employee9

4 有约的访客／Visitor with Appointment11

5 无约的访客／Visitor without Appointment13

6 特别访客／Special Visitor15

7 外国访客／Foreign Visitor17

8 经理主管级人员／Executive19

9 修理人员／Servicemen·Repairmen24

10 政府官员／Government Official26

11 引导参观·作？导／Giving a Tour·Guiding28

12 提供餐饮／Offering Drinks·Food34

13 提供设备（洗手间·医药）Giving Comforts（toilet·medicine）37

14 特别援助（翻译）Special Assistance（Interpreting）39

15 指点方向／Giving Directions41

16 说明行程／Explaining ar Itinerary43

17 送行／Sending Someone Off45

办公室业务面面观50

Aspects of Office Work50

1 做笔记·笔录·翻译／Taking Notes·DictationsTranslations50

2 处理信件／Preparing Letters54

？邮寄必备字汇58

3 呈递资料／Presenting Information61

？公文必备字汇63

4 安排会议·旅行／Planning a Meeting·Trip67

？会议必备字汇70

5 办公程序／Office Procedures74

6 训练新秘书／Training a New Secretary77

？人事必备字汇79

7 归档／Filing81

8 文字处理／Word Processing83

9 电子试算表／Spreadsheets88

10 资料库／Databases90

11 电子邮件／Electronic Mail93

12 交换电报·一般电报／Telex·Telegram98

？电报必备字汇100

1 一般问候语／General Greetings104

办公室热线104

Telephone in the Office104

2 询问资料／Information（A）105

3 询问资料／Information（B）106

4 电话服务中心／Directory Assistance108

5 （售后）服务／Services110

6 发票资料／Invoice Information111

7 货品／Goods116

8 约会／Appointments118

9 预订车（船·机）票／Transportation Reservations119

10 预订房间／Room Reservations124

11 递送／Deliveries125

12 抱怨／Complaints127

13 抱怨的后续（处理）／Complaint Follow-up129

14 拒绝·取消／Refusals·Cancellations131

15 答应／Acceptances133

16 感谢／Thanks135

17 致贺／Congratulations·Goodwill140

18 慰问／Sympathy142

19 法律援助／Legal Assistance144

20 公共设施／Utilities146

21 电报／Telegram147

22 银行业务·外汇／Banking·Foreign Exchange149

？银行必备字汇151

23 外贸支付／Foreign Trade Payments154

24 国际电话接线生／International Operator156

25 股票·证券／Stocks·Securities157

？股票必备字汇159

26 秘书的服务／Secretarial Services160

27 紧急事件／Emergency161

28 财务问题／Financial Problems163

29 奠总机业务／Switchboard Operation165

？电话必备字汇169