《旅游英语》

Part Ⅰ． E nglish in Travel1

Unit One Arrival1

Lesson 1 At the Airport1

Lesson 2 Customs Inspection11

Lesson 3 Transportation23

Unit Two Sales Deals36

Lesson 4 At the Bank36

Lesson 5 Mail Service47

Lesson 6 Shopping61

Lesson 7 Business Negotiations74

Unit Three Sight-seeing84

Lesson 8 Touring Scenic spots84

Lesson 9 Visiting the Palace Museum94

Lesson 10 The Landscape in Guilin102

Lesson 11 Climbing Mount Huangshan111

Lesson 12 Visiting ghe Great Wall122

Lesson 13 Visiting ghe Terra-Cotta Warriors133

Unit Four Departure142

Lesson 14 Saying Farewell142

Part Ⅱ．Hotel English151

Unit One The Front Office Service151

Lesson 1 Room Reservations151

Lesson 2 Receiving Guests159

Lesson 3 Introducing Hotel168

Lesson 4 Information Desk177

Lesson 5 The Front Cash185

Unit Two Chamber Services197

Lesson 6 Chamber Services197

Lesson 7 Laundry Services203

Lesson 8 Miscellaneous Services212

Lesson 9 Reservation for Dinner220

Unit Three Restaurant Services220

Lesson 10 Seating Diners and Taking Orders230

Lesson 11 At Bar240

Lesson 12 Paying for Dinner248

Unit Fonr Other Services259

Lesson 13 Settle Complains259

Lesson 14 Dealing With Special Problems270

Lesson 15 Sale Negotiation280

Lesson 16 Interview289

APPENDIX 1304

Hotel Categories and Classifications304

APPENDIX 2306

Hotel Organization Chart306

APPENDIX 3309

The Profiles of Major Tourism Countries and Regions309

APPENDIX 4315

APPENDIX 5317

Wines317

Beverage319

APPENDIX 6319

Fruits319

APPENDIX 7321

Refreshment ，Pastry and Dessert321

APPENDIX 8323

list of Fresh Flowers323

APPENDIX 9324

Chimese Food and Western Food Menu324

APPENDIX 10338

Scenic Spots in China338

APPENDIX 11340

Time Differences between Beijijng and Major Cities in the World340

APPENDIX 12342

Festival342