《TABLE IICATEGORIES OF WASTE IN NON-MANUFACTURING PROCESS》

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《A Kind of Lean Approach for Removing Wastes From Non-Manufacturing Process With Various Facilities》

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However，regarding an actual situation（see Fig.1），approximately 60%of the orders took TETC more than one day to be processed，sometimes even as long as one week.Morespecifically，Fig.1 shows that approximately 53%of the orders for all countries in past year were confirmed either the same day or by the next day（target），while 87%were confirmedwithin 5 working days，and 95%within 10 working days.These poor rates of performance have negatively impacted both the factory and its DCs，because they resulted in longer delivery times from the factory to DCs，and then from the DCs to the end customer in the value chain.In order to shorten this time period，firstly the factory needs shorten the time spent on clarifying orders during the handling process between the factory and DCs，and also needs improve the first pass yield（FPY）for orders performance by optimizing the order handling process.The project team found that a great deal of time was spent on those wasted activities，for instance too much time spent on checking those unclear orders for some reason or another，too much time spent on product rework because of some mistakes，misunderstanding the order，or rescheduling production because of the unexpected changes.