《宾馆英语300句 英汉对照》

TAKING RESERVATIONS接受预订1

Greetings 问候1

Taking Reservations 接受预订1

AT THE AIRPORT在机场14

Tiles 称呼14

Self-Introduction 自我介绍15

BELLMAN SERVICE搬运行李服务24

Offering Help 提供帮助24

Parting 告别24

REGISTRATION登记住宿34

Thanks 感谢34

Answers to Thanks 对感谢的答语34

Checking In 登记人住35

MAIL AND INFORMATION邮电服务和问讯服务47

Mail Service 邮电服务47

Showing the Way 指示方向47

Taking Messages 接受留言48

ROOM KEYS AND SAFE BOX SER VICE客房钥匙和保险服务58

Reassuring Guests 安慰客人58

Explaining the Hotel's Rules 解释酒店规定59

FRONT OFFICE CASHIER前台出纳员69

Checking Out 结帐离店69

Currency Exchange 兑换外币70

RECEIVING GUESTS迎接客人80

Expressing Welcome 表示欢迎80

Showing Room Set-ups 介绍客房设备80

Introducing Hotel Facilities 介绍酒店设施81

HANDLING PROBLEMS AND COMPLANTS(Ⅰ)处理问题和投诉（Ⅰ）91

Apologies 道歉91

Answers to Apology 对道歉的答语92

HANDLING PROBLEMS AND COMPLAINTS(Ⅱ)处理问题和投诉（Ⅱ）104

Answers to Complaints 对投诉的答语104

Promising Prompt Actions 答应立即采取措施105

ROOM SERVICE客房服务117

Taking Orders 招呼点菜117

Ddlivering Orders 送餐点117

Affirmative Responses 肯定回答118

LAUNDRY SERVICE洗衣服务128

Collecting Laundy 收取送洗衣服128

Delivering Laundry 送还洗好的衣服128

Negative Responses 否定的回答129

TELEPHONE SWITCHBOARD电话总机140

External Calls 外线电话140

Internal Calls 内线电话141

SERVICE CALLS电话服务150

Greeting Callers 招呼来电者150

Collecting Information 询问情况150

AT THE RESTAURANT在餐厅160

Seating Guests 安排客人就座160

Waiting for Orders 等候客人点菜161

AT THE BAR在酒吧间169

Presenting Drink List 送上饮料单169

Offering a Second Drink 劝客人再来一杯169

Describing Drinks 饮料介绍170

AT THE COFFEE SHOP在咖啡店181

Greeting Guests 招呼客人181

Expressing Agreement 表示赞同181

Expressing Uncertainty 表示不肯定182

PAYING THE BILL付帐191

Presenting the Bill 送上帐单191

Expressing Likehhood 表示可能性192

THE BUSINESS CENTRE商务中心202

Making Arrangements 作出安排202

Good Wishes 祝愿203

SERVICES FOR HEALTH-CARE AND RECREATIONS保健和娱乐服务213

Taking Care of the Sick Guests 照顾有病客人213

Serving Guests 为客人服务213

KEY TO THE PRACTICES练习答案224

USEFUL WORDS AND EXPRESSIONS常用词和词组248

SOME USEFUL ABBREVIATIONS部分常用缩略语273