《Retail Credit Management Official Textbook of The National Retail Credit Association》

Ⅰ．Credit Department Personnel1

Ⅱ．Credit Personnel Administration：Selecting Employees50

Ⅲ．Credit Personnel Administration：Training and Other Functions93

Ⅳ．Layout and Equipment138

Ⅴ．Modernizing the Credit Office176

Ⅵ．Credit and Collection Policy：Credit Granting Principles210

Ⅶ．Credit and Collection Policy：Collection Principles247

Ⅷ．Credit Department Statistics and Research：Fundamentals;Credit Granting274

Ⅸ．Credit Department Statistics and Research：Control of Accounts307

Ⅹ．Credit Department Statistics and Research：Collections，Expenses，and Special Studies327

Ⅺ．Credit Bureaus：Growth and Organizations364

Ⅻ．Credit Bureaus：Reporting Service396

ⅩⅢ．Credit Bureaus：Collection and Other Services425

ⅩⅣ．The National Retail Credit Association448