《Human Resources Management Third Edition》求取 ⇩

PART ONE:INDUSTRIAL PSYCHOLOGY1

CHAPTER Ⅰ Elementary individual psychology3

Introduction3

Attention and perception5

CHAPTER Ⅱ Motivation in work11

Needs and their satisfaction11

Work and need-satisfaction16

Job extension20

Job satisfaction22

CHAPTER Ⅲ Learning27

Introduction27

Experiments with animals27

Conditioning28

Animal and human learning31

Transfer of learning35

CHAPTER Ⅳ Individual differences39

Introduction39

Physique40

Intelligence41

Personality44

Aptitude and achievement tests47

Validating tests49

CHAPTER Ⅴ Interviewing51

The selection interview51

Assessment55

Multiple interviews57

The counselling interview60

The disciplinary interview61

CHAPTER Ⅵ Physical conditions of work63

Fatigue63

Accidents at work66

Ergonomics67

The working environment68

CHAPTER Ⅶ Social psychology at work72

The behaviour of working groups72

Attitudes79

CHAPTER Ⅷ Leadership and participation82

Unofficial and official leaders82

Leadership studies83

Effective leadership86

Participation89

CHAPTER Ⅸ Communications and change97

Communications97

Dealing with change102

CHAPTER Ⅹ Other influences on employee behaviour106

Introduction106

Structural determinants107

PART TWO:PERSONNEL MANAGEMENT115

CHAPTER Ⅺ What is personnel management?117

CHAPTER Ⅻ Manpower planning121

CHAPTER ⅩⅢ Job analysis and job specifications127

Job analysis127

Job specifications129

Performance standards131

Personnel specifications132

CHAPTER ⅩⅣ Recruitment and selection134

Recruitment134

Selection140

Efficiency in recruitment and selection146

CHAPTER ⅩⅤ Promotion,transfer,demotion and retirement148

Promotion148

Transfer149

Demotion150

Retirement150

CHAPTER ⅩⅥ Resignation and dismissal153

The contract of employment153

Resignation154

Dismissal155

Redundancy158

CHAPTER ⅩⅦ Labour turnover163

CHAPTER ⅩⅧ Appraisal167

Traditional appraisal methods167

Management by objectives171

CHAPTER ⅩⅨ Training principles and administration176

The systematic approach176

Training design179

Validation and evaluation182

Training administration183

CHAPTER ⅩⅩ Training methods186

Training in attitudes186

Training in skill188

Training in knowledge192

Management development195

CHAPTER ⅩⅪ Job evaluation200

The basis of job evaluation200

Methods202

Job evaluation and pay206

CHAPTER ⅩⅫ Wages and salaries208

Wage structures208

Payment by results209

Wages law213

Salary structures214

Other pay legislation215

CHAPTER ⅩⅩⅢ Safety and conditions of employment218

Safety218

Working conditions223

Fringe benefits225

Staff status for manual workers227

Suggestions228

Justice229

CHAPTER ⅩⅩⅣ Personnel records and statistics232

Personnel records232

Statistics235

CHAPTER ⅩⅩⅤ Industrial relations237

Unions and employers237

Collective bargaining239

Disputes procedures241

Statutory regulation of wages and conditions243

Statutory bodies245

Industrial relations law246

APPENDICES Ⅰ Example of a job specification254

APPENDICES Ⅱ Example of an appraisal rating scale256

APPENDICES Ⅲ Examples of training job breakdowns259

APPENDICES Ⅳ Examples of job evaluation schemes261

APPENDICES Ⅴ Discrimination in employment265

APPENDICES Ⅵ Bibliography267

APPENDICES Ⅶ Examination technique268

APPENDICES Ⅷ Specimen examination questions271

INDEX274

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