《THE BUREAUCRATIC ENTREPRENEUR》

1. Finding Your Way1

Designing Your Compass2

Why a Compass Helps3

The Business of Governing7

The Political Landscape12

2. The Center of Your Compass: You15

Getting a Job16

Getting Ready21

Shaping Your Agenda23

Balancing Your Agenda with Those of Others31

Strengthening the Compass's Center34

Conclusions53

3. North: Those for Whom You Work55

Before Starting55

Adapting to Your Boss58

Showing Loyalty Up63

Working Successfully with Your Boss68

Making Your Case: Writing the Persuasive Memo71

When to Leave75

Conclusions79

4. South: Those Who Work for You80

Leading vs. Managing80

Transitions84

Hiring Choices87

Organizing Your Staff91

Decisionmaking Choices96

Being a Successful Boss101

The Boss as Educator104

Management Tools108

Delegation110

Showing Loyalty Down113

Letting People Go116

Conclusions117

5. East: Those with Whom You Work119

Clashing and Cooperating with Colleagues120

Seven Rules for Dealing with Colleagues123

Turf Wars125

Meetings128

Chairing Meetings131

Ground Rules for Negotiating133

Conclusions143

6. West: Those with Whom You Should Work145

Why Your West Matters146

Dealing Effectively with Your West150

Relations with the Media155

Legislatures, Councils, and Congress164

Speaking out in Public170

Conclusions175

7. Back to the Center176

The Five Principles179

Suggestions for Further Reading181

Notes189